Privacy Policy

Little Silver Country Hotel takes your privacy seriously. Please read the following information carefully as it contains important information about what to expect when we collect your personal information and how we use it.

Our registered office is Little Silver Country Hotel, Ashford Road, St Michaels, Tenterden, Kent TN30 6SP. To speak to us regarding data protection please contact the Data Protection Officer on enquiries@ or 01233 850321.

This notice applies to all information from:
Visitors to our website
Guests of the hotel
Potential customers making enquiries
People we do business with
Personal data or information means anything about a person from which they can be identified. When you stay with us, enquire about a service or do business with us we will capture your personal information e.g. name, address, nationality.

How Will Data Be Collected
We collect personal information through:
The enquiry forms on our website
Telephone enquiries
Face to face
Generally in the course of the day to day running of the business
Photographs taken at events held at Little Silver Country Hotel
We do not use cookies for collecting user information on our website and as such will not collect any information other than that required for system administration of our web server.

How We Will Use Information About You
We will only use your personal information when the law allows us to.  Most commonly, we will use your personal information in the following circumstances:
Where we need to perform the contract we have entered into with you;
Where we need to comply with a legal obligation; and
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be rare:
Where we need to protect your interests (or someone else’s interests); or
Where it is needed in the public interest or for official purposes.

Situations In Which We Use Personal Information
When we require the information to allow us to fulfil our contract with you and comply with legal obligations.
We will process your information when paying my credit/debit card. We will obtain and hold this information until 72 hours after midnight on the day of departure.
How We Will Share Your Information
From time to time we may have to share your data with third party organisations in order to fulfil our contract with you, when required to by law or for any other legitimate business reason. We require all third party organisations to protect the security of your data and comply with the current laws surrounding this.
We do not transfer data outside of the EU.
On rare occasions we may also use your information where it is needed in the public interest or for official purposes.

Which Third Parties May Process Your Information?
“Third parties” include third party providers and may include:
For the purpose of IT services
Auditors and accountants
Credit/Debit card merchants for the process of taking payments
When data is collected at a Wedding Fayre held at Little Silver Country Hotel this data may be passed to our exhibitors
Experience voucher providers
When making bookings on your behalf

Your information is shared between Little Silver County Hotel and Rockpool Creative, owned by Jennifer Sinclair, Frances Clifford & Emily Foster, employed by Little Silver County Hotel.

Rockpool Creative work on behalf of Little Silver County Hotel to aid website function, assist with marketing: including but not exclusive to Mailchimp newsletters, Facebook Adverts, Google Adverts and Data organisation. They will never share your information with third parties without your prior consent.

How Secure Is My Information With Third Parties?
All third parties that we share information with are required to take the appropriate measures to protect your data.

What Happens When I Click On a Link To Another Website?
Little Silver Country Hotel’s website contains links to other websites. This privacy policy applies only to Little Silver Country Hotel, so you should always take care when moving to another site and read the privacy policy of any site which collects personal information. Little Silver Country Hotel accepts no responsibility or liability for these sites.

How Long Will We Use Information For?
We will only retain your information for as long as necessary to satisfy one of the below:
Legal reasons
Accounting purposes
Reporting requirements
Reason the information was collected in the first place
Statutory requirements
In order to determine the retention period of the data we will consider the amount of data held and the sensitivity of this data. We have a retention document in place for all data held by us.

Change of Purpose
We only use your information for the purpose for which it was collected, unless we reasonably consider that it is needed for another compatible purpose.
We may process your data without your knowledge or consent where required to do so by law or statutory requirement.

Automated Decision Making

Data Security
We’ve put in place measures to protect your information and details of these measures are available upon request. We also have systems in place to deal with potential data breaches.

Your Duty To Inform Us Of Change
It is important to Little Silver Country Hotel that the information we hold is accurate. Please inform us as soon as possible of any changes.
Rights In Connection With Your Data
Under certain circumstances the law dictates you have rights with regards to your information.
In order to review, verify, correct, object processing, request information or request information be transferred to another party then please contact us:
privacy@ or 01233 850321
You will not have to pay a fee to access your information. However if the request for information is excessive or clearly unfounded then we may levy a charge to cover the costs of making your information available.
We may require extra information from you to ensure that we are making your information available to the correct person. This is another security measure to make sure your information is not disclosed to people without the right to receive it.

Right To Withdraw Consent
Where you have given consent for collection and processing of your information you have the right to withdraw this at any time. To do so please contact us in writing.

Changes To The Privacy Notice
Little Silver Country Hotel reserve the right to update this privacy policy at any time. If changes are made these will be posted on our website.

How To Contact Us Regarding Data Protection